A CASA volunteer is an appointed officer of the court that works alongside attorneys, social workers, and other social service professionals. The CASA volunteer is responsible for gathering information that will enable the system to better understand the needs and unique situation of the child. Thus, the CASA volunteer acts as the vital information link between the court and the child. In essence, the CASA volunteer becomes the eyes and ears of the court, making independent, objective recommendations regarding the child’s best interest.

A CASA Volunteer:

• Speaks in court for the best interest of a child.
• Follows a child through the court system.
• Is there for the child.
• Studies the child's case and understands all aspects.
• Is someone that can be there for the child and help to ensure the best outcome for them.
• When a child is confused and feels like nobody cares, a CASA volunteer steps in and helps to support that child and make a lasting difference in that child's life.

CASA Volunteers are:

• Investigators - interviewing all interested and concerned parties to determine the facts. Reviewing all records, documents, and clinical data, investigating alternative living arrangements for the child.
• Facilitator and Negotiator - assisting in the implementation of any plan prescribed by the court. Monitoring progress toward case goals prescribed by the court through continuing contacts with the child, family, foster parents and shelters. Ensuring that the court, social services and legal counsel fulfill their obligations to the child in a timely manner. Facilitating permanency reviews.
• Monitor and Reviewer - ensuring compliance with the courts orders by all parties and bringing the court's attention to any changes in circumstances that may require modification of the court's order. Bringing any changes in the situation to the attention of the court and ensuring that the court reviews are done within the legally described limits. Appearing in court as needed for review hearings, continuing follow up contacts, submitting supplementary reports as needed until a final disposition in the case is made.

And most importantly:

• Advocate - preparing written reports, stating findings and recommendations for permanent disposition of the case and submitting the reports according to standardized procedures. Appearing in court at hearings, to be available for direct testimony if required or requested. Thirty hours of initial training is needed to become a CASA volunteer advocate.